Returns & cancellations
Ask for the applicable written terms before accepting a quotation or opening a product.
Product-specific terms
Eligibility can depend on the item and condition. Confirm the return window, cancellation terms, any charges, inspection process and refund arrangements with our team before ordering. No universal return period is promised by this website.
Masks and consumables
Ask about the specific terms for patient-contact items such as masks, cushions and tubing before opening them. We do not assume that a policy for a machine also applies to its consumables.
Incorrect, damaged or faulty supply
Contact MediExpress with the invoice, model, serial details and a description of the issue. Our team will explain the next step. Do not send a product back without confirming the return destination and handling instructions.
Service appointments and rentals
Rescheduling, cancellation, rental termination, deposits and collection are subject to the specific terms confirmed by the service provider.