Warranty & after-sales support
Support starts with knowing the exact model, package and warranty that apply to your order.
Before you buy
Ask for the warranty provider, term, covered components, exclusions and service route in your quotation. Manufacturer warranty can depend on the product, region and supply channel. We do not assign an unverified term to a product.
If you need help
Keep your invoice, device model and serial number available. Tell us whether you need setup guidance, a replacement part or a service assessment. Do not share detailed medical records in the enquiry form.
Replacement parts
Check the exact device generation and part number. Send a clear photo of the existing part when helpful. Compatibility and included accessories should be confirmed before dispatch.
Clinical settings
Pressure, oxygen flow and clinical configuration remain the responsibility of your care team. Equipment support does not replace clinical review.